Help
Answers to common questions.
Existing Entries
You can access your confirmation at any time using the link from the transaction email receipt you received at the time of entry.
Email receipts are sent immediately upon completion of your entry transaction. If you have spam blocking or require senders to seek approval, you may not receive it. Please check your spam or junk mail folders. If you are sure you completed your entry purchase, no further action is required. Just arrive at check-in with your ID, and the digital entrant list will check you in at any scanning station as quickly as if scanning a printed confirmation. You may contact your Race Director to confirm your entry, as well.
All entries are sold on a final sale basis. You may contact your Race Director to inquire about their refund or transfer policies.
Tempo Events does not use PDF file formats. You can access and easily reprint your tickets any time through the original confirmation email message.
All entries through Tempo Events are sold on a final sale basis. Please contact your Race Director regarding new event information and/or refund options.
Contact your Race Director for changes or corrections to your completed entry.
Entering Online
Service fees are added to cover the costs associated with online credit/debit transactions and our sophisticated race entry and check-in technology.
The name entered under the billing information must exactly match the name on your credit card, as should the billing address, including zip code.
Entries must be paid with either a major credit or debit card.
In an effort to keep service fees as low as possible, Tempo Events does not process phone orders.
Yes; just bring your ID to packet-pickup/check-in and any tablet station can quickly look up your entry.